Help When You Need It
Whether before or after sales, service is at the core of what we do at Blackstone — so we stand behind our power generators with a rock solid 3 Year Warranty.
Need some help with your generator?
Lets Get Started
Occasionally, things don't go to plan... If you experience an issue with your generator, our team of product experts with an 180+ strong service network across Australia & New Zealand are there to help get you back up & running.
Getting support is simple & your request will be processed in the following stages.
Easy Online Form
Request Support
To request support, make sure have product & purchase information, along with some photos + a description of the problem you're encountering.
Technical Triage & Diagnostics
Assessment
Once you've submitted a request for support, our expert team will be triage and be able to offer a suitable solution. This could include trouble shooting, organising an RMA for service with one of our 180+ service agents located across Australia and New Zealand, or replacing your generator.
Rock Solid Support
We've Got you covered
Rest assured that we'll find a solution to get you powered up with market leading support.
Need Help?
Request Support
Our team of experts are ready to help, simply reach via the contact us form.
Quick Links
Here's some more links to help you find the support you need.
Service when you need it
180+ Authorised service agents across Australia & New Zealand
Australia brand... Australian Service... Our Blackstone customer care experts are available Monday to Friday to help you with your power needs.
ANZ Service Network
Our network of over 180 authorised service agents offers comprehensive coverage across Australia & New Zealand – ensuring your peace of mind.
Our Impact
Powering Human Connections
We support & power Disaster relief
Our customers can connect with their loved ones through the power and convenience our products provide.
Need to discuss an existing case?
Get In Touch
Our team of experts are ready to help, simply complete the below form to get started.
Customer Care
Our local team are available to assist you during business hours, Australian Eastern Standard Time (AEST; UTC +10:00)
Monday – Friday 8.30am - 5.00pm AEST
Head Office
33-35 Lionel Road
Mount Waverley 3149
Victoria, Australia
